Privacy Notice

Washroom Hygiene Company (WHC)
Effective Date: 07/09/2025

1. About This Notice

Washroom Hygiene Company (“WHC”, “we”, or “our company”) cares about keeping your personal information safe. This notice explains how we collect, use, and protect your information when you use our cleaning and hygiene services.

2. What Information We Collect

2.1 Your Personal Details

We may collect:
 
Contact Information:

• Your name and job title
• Company name and address
• Email address
• Phone numbers
• Billing and delivery addresses

Business Information:

• Your company details and what industry you are in
• Your building needs and requirements
• What services do you want from us
• Contract and payment information

Website Information:

• Your internet address and browser type
• How you use our website
• Your device and system information
• Your location (only when needed for our services)

2.2 Service Information

• Building inspections and cleanliness checks
• How you use our products
• Service schedules and maintenance records
• Your feedback about our services
• Quality and safety records

3. How We Use Your Information

We use your information to:

3.1 Provide Our Services

• Give you the right cleaning solutions for your business
• Check your building and plan hygiene services
• Schedule visits and maintenance
• Deliver products and install equipment
• Handle contracts and billing

3.2 Run Our Business

• Make our services better
• Study the market and improve our products
• Train our staff
• Follow health and safety rules
• Help you with customer service

3.3 Talk to You

• Answer your questions
• Send you updates about your services
• Give you technical help
• Share useful hygiene tips
• Send you marketing messages (only if you agree)

4. Who We Share Your Information With

4.1 Other Companies That Help Us

We might share your information with trusted companies that help us:

• Make and deliver our products
• Install and fix equipment
• Process payments
• Manage our computer systems
• Test our products for quality

4.2 Legal Requirements

We may share your information as required by law, including in the following situations:

• In response to court orders
• When required by government health departments
• To protect our business
• In emergencies that affect public safety
• To meet industry standards

4.3 If We Sell Our Business

If we sell our company or merge with another business, your information might be transferred to the new owners under confidentiality rules.

5. How We Keep Your Information Safe

5.1 Security Steps

We protect your information by:

• Encrypting data when we send or store it
• Using passwords and security checks
• Regularly checking our security systems
• Training our staff on data protection
• Safely destroying old confidential information

5.2 How Long We Keep Information

We only keep your information as long as we need it to:

• Provide the services mentioned in this notice
• Follow legal requirements
• Solve any problems or disputes
• Keep business records as required by law

6. Your Rights

6.1 What You Can Do

You can:

• See what information we have about you
• Ask us to fix the wrong information
• Change how we contact you
• Stop marketing messages
• Ask us to delete your information (within legal limits)

6.2 Stop Marketing Messages

You can stop receiving marketing emails by:

• Clicking “unsubscribe” in our emails
• Calling our customer service team
• Changing your account settings

7. Website Cookies

7.1 What Cookies Do

Our website uses small files called cookies to:

• Make the website work better for you
• See how people use our website
• Show you content that matches your interests
• Remember your preferences

7.2 Managing Cookies

You can turn off cookies in your browser settings, but this might make some parts of our website not work properly.

8. Sending Information to Other Countries

When we send your information to other countries, we make sure it is protected by:

• Using approved legal agreements
• Following international data protection rules
• Using other legally recognised protection methods

9. Children’s Information

Our services are for businesses only. We do not knowingly collect information from people under 18 years old without their parents’ permission.

10. Changes to This Notice

We may update this notice from time to time because of:

• Changes in how we do business
• New laws and regulations
• New technology and security measures
• New industry standards

We will let you know about important changes through our website and by contacting you directly.

11. Contact Us

If you have questions about this notice or your personal information, reach out to us at:

Washroom Hygiene Company
4D, Gopala Tower,
Rajendra Place,
New Delhi – 110008
Phone: +91 9818099459
Email: info@washroomhygiene.co.in

12. Legal Compliance

This notice follows Indian and international data protection laws, including:

• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Bill (when it becomes law)
• Health and hygiene industry regulations
• International data protection standards

13. Simple Definitions

• Personal Information: Any information that can identify you as a person.
• Processing: What we do with your information — collecting it, storing it, using it, and sharing it.
• Third Parties: Other companies that work with us or receive information for business reasons.
• Hygiene Solutions: All our products and services help keep your business clean and free from germs.